Customer care

NatureScot is committed to high-quality customer care. If you feel we’ve fallen short, we’d like to hear from you so that we can do better next time. You can complain about an issue in person, by phone, post or email. We try to sort out all straightforward issues within 5 working days but may need longer to investigate.

Complaints procedure

If something goes wrong or you are not satisfied with our services, please tell us. Here we describe our complaints procedure and tell you how to make a complaint.

Find out more

Statement on unacceptable behaviour