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Customer care

NatureScot is committed to providing high-quality customer services, and we use feedback to help us to improve.

NatureScot is committed to high-quality customer care. If you feel we’ve fallen short, we’d like to hear from you so that we can do better next time. You can complain about an issue in person, by phone, post or email. We try to sort out all straightforward issues within 5 working days but may need longer to investigate.

Complaints procedure

If something goes wrong or you are not satisfied with our services, please tell us. Here we describe our complaints procedure and tell you how to make a complaint.

Find out more

Statement on unacceptable behaviour

Last updated:31/01/2023

You can print or save this page as a pdf, here:

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However you choose to contact NatureScot, we aim to respond to your enquiry as quickly as possible.

See contact details for our headquarters at Great Glen House in Inverness, in our South Highland operational area.

News & Blogs

BBC wildlife broadcaster Iolo Williams will be keynote speaker at Moffat Eagle Festival.

A volunteer at our Tentsmuir National Nature Reserve, explains the quid pro quo of helping nature.

Species on the Edge, tackling the decline of vulnerable coastal species in Scotland.

Roddy MacLean asks why we rarely highlight the Gaelic heritage in Scotland’s botanic gardens.

Gnèithean air an Oir a’ dèiligeadh ri crìonadh gnèithean so-leònte cladaich ann an Alba.

News - 3 Ògmhios

Tha Ruairidh MacIlleathain ag ràdh gum bu chòir barrachd aire a thoirt do dh’eòlas nan Gàidheal air lusan ann an gàrraidhean poblach na h-Alba.

Blog - 1 Ògmhios