Why Research undertook the annual customer satisfaction survey in relation to our planning service. The survey gathered evidence for us to see how we are performing, and to help us identify ways we can continue to improve our service.
Publication 2021 - NatureScot Research Report 1266 - Planning for development - customer survey 2020
Disclaimer: Scottish Natural Heritage (SNH) has changed its name to NatureScot as of the 24th August 2020.
At the time of publishing, this document may still refer to Scottish Natural Heritage (SNH) and include the original branding. It may also contain broken links to the old domain.
If you have any issues accessing this document please contact us via our feedback form.