This report gathered evidence to inform NatureScot's judgements about service improvement and support NatureScot's commitment to continuous improvement. It also provides the key messages on customer satisfaction across the 4 years.
Our customers agree that NatureScot makes a positive contribution to planning and development processes. Some areas for improvement were identified.
Publication 2018 - NatureScot Research Report 1077 - Planning for development - customer survey 2018
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